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Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
Set up a customer service task force - A great way to improve customer service is to set up a task force in the call centre. You will need to get the best volunteers and give them some time away from the phones. You will need to ensure that you get the most enthusiastic people that you can as they will spread the experience across the call centre floor. |
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Katalyst Communications Limited
Tapnage Farm, Titchfield Lane, Wickham, Hants, PO17 5PQ. United Kingdom.
Tel: +44 (0)8444 822493
Int: +44 (0)1329 550748
Fax: +44 (0)8444 822497
int: +44 (0) 1329 834642
Email: sales@katalystcommunications.com
Company Registration no. 4693984
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