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Katalyst offers data capture and content managment software to enable key productivity gains
16/10/2008 17:20:06
Katalyst extends its business processing service offering by investing in key data capture and content management software which provides unrivalled productivity gains with significant time and cost savings ... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
Check the words in your greeting and eliminate the word “speaking” if you’re using it.
In other words, you don’t need to say “This is Chris speaking.” The caller can hear that you’re speaking and adding this word at the end of your greeting takes away from the thing you most want them to remember – which is your first name. |
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A range of cost effective consultancy solutions to your contact centre problems
What do we supply?
- Targeted, specialist pieces of work to provide quick solutions to your contact centre issues.
Examples
- Snapshot Review – An assessment of your current capabilities and operational issues, impartial and objective this can be a useful tool if further senior sponsorship is needed for change.
- Q&A session – Email us your problems of the day and will provide you with tips and advice within 24 hours.
- MIS Review – How much of the MI generated is relevant, what should you keep and what should you dump? This review will tell you.
- Process Review – Things can always be done more efficiently but do you have the time to focus on these areas? This review can look in detail at a number of processes to develop better ways of working.
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