About Katalyst Communications
about Katalyst CommunicationsCall Centre ConsultancyBusiness Process OutsourcingBusiness DevelopmentTechnology Design and ImplementationTelecoms ConsultancyMarket Entry



Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54

Katalyst have just completed a SA discovery project for a major credit card bank in the UK. ... read more

CALL CENTRE MANAGERS
- TIP OF THE DAY

If you must place a caller on hold, make sure you use all four steps in the hold process. Do you know what they are? The recommended steps of putting a caller on hold are: 1. Ask the caller’s permission to be placed on hold. 2. Thank the caller and then place on hold. 3. When you’re back, ensure the caller is still there by using their name. (Mr. Smith?) 4. Thank them for holding and resume the conversation. By the way, if the wait time is long, check back in during the hold to let the caller know you haven’t forgotten about him.
Business Development

Katalyst is able to offer a bespoke business development service to Clients who are looking to establish, develop or extend their reach in any given vertical or geographical market place.  Our team of experienced consultants is able to define and develop business models and propositions with the ability to market test prior to launch.  We are able to compile key prospects lists in any given vertical market and arrange or conduct initial business meetings with senior management within the prospect base.

In addition, Katalyst can build the necessary distribution channels to targeted customer groups both in the UK, Europe and the US. 

Business Development Projects Undertaken

A US telecoms company with proprietory mobile handset product, contracted with Katalyst to enter the UK market.  Katalyst was briefed to test the Clients proposition and relevance to the UK market. Katalyst then arranged key meetings with the identified prospect base resulting in a number of high value sales orders

A tier one telecoms company sought business development support from Katalyst in identifying telecoms resellers who were looking to sell their businesses.  Katalyst initially conducted market research supported by conference calls to identify potential targets.  Once targeted, Katalyst was able to assist in initial meetings.

An internet start up approached Katalyst to assist them in identifying sales channels for their new business.  Katalyst was able to identify a number of new distribution channels in addition to arranging key prospect meetings

Katalyst was asked to target a number of tier 1 residential telecoms brands by a Client who was looking to purchase.  Katalyst reviewed the market and was able to identify and facilitate the purchase of a major residential brand.

Katalyst worked with a hosted telecoms provider to identify key prospects and organise key meetings.  In addition Katalyst consultants were able to conduct these meetings without the Client`s sales people being present



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Technology design and implementation
Telecoms consultancy
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